The terms and conditions apply to My Visual Management. By placing an order with us, you are agreeing to accept these terms and conditions.

Please note, these terms and conditions can potentially change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes.

If you have any queries relating to our terms and conditions, please contact the Customer Service team before placing an order.


The following terms and conditions will apply between you and My Visual Management, when you purchase an item from My Visual Management, or any of its subsidiary companies or websites. The terms do not affect your statutory rights.

When placing an order, you warrant that any and all information given is accurate and complete. All orders are subject to acceptance. My Visual Management will check availability before we confirm to meet any delivery dates. If part of an order is out of stock, you will be notified and the decision will be put back to the customer to either change the products to a stock item, or accept a slight delay in the delivery date. Invoices will be sent with the initial order.

All our prices are correct at the time of entering the information, however; we reserve the right to change our prices on any product at any time. All prices exclude VAT which will be added to the final order.


We take every measure to provide accurate product images for each product. However, due to a number of mitigating factors such as internet browsers, monitor colour contrasts etc. we cannot be held responsible or liable for any colour discrepancies between the image and the actual product.

If exact colours need to be matched, we require full Pantone references, CMYK or RGB values to be provided.

If no values can be provided we can still colour match off an existing logo, print colour or website. By doing this, you give our design team the permission to choose a colour match to the best of their ability. We will not take any responsibility for this decision though, as colours can vary from eye to eye.

Please note: That when buying bulk orders, Batch colours may vary slightly.

Material matching

Due to the nature of the manufacturing process, we cannot guarantee an exact match when dealing with materials. We always make every effort possible to match materials or goods in accordance with any samples the buyer has provided. For this reason no condition or warranty to this effect will be implied.

Product batches

Although we will try our very best to do so, we cannot guarantee an exact match when repeat orders are made, as the tone of colours may vary slightly due to different batches.


Whiteboard and overlay dimensions are indicative. Due to the nature of the different products we supply, these may reflect the slight dimensions of the face of the whiteboard, the exterior dimensions of the product or a median between these. Variances may also result from rounding in the conversion from metric to imperial measurements and vice versa. Please indicate dimensions required at time of ordering.

Board accessories

Any magnetic accessories ordered from alternative suppliers cannot be guaranteed to perform with our boards and overlays in the same way as those supplied by My Visual Management.


All orders that are placed with My Visual Management need to be APPROVED by the buyer before we move the order into production. Failure to do so, will prevent the job being completed and will cause delays. We only accept written, emailed approvals.

Mistakes to be checked are spellings, sizes, and proportions. Please take extra care when checking all proof information.

My Visual Management will not accept responsibility for any mistakes made if the buyer has APPROVED the artwork which the seller sent. If evident changes are to be made by the buyer, they must inform our design team at the stage of artwork. If artwork mistakes are made by the buyer, they are liable to pay for all the relevant costs incurred. We will not be held responsible if the final products do not meet your requirements due to an artwork mistake. The buyer holds the final responsibility in every way, to order the correct way for the intended purpose. We are only responsible for producing the order to the specifications that was agreed with the buyer.

My Visual Management reserve the right to charge for any additional artwork required.

Design credit

The customer agrees to allow My Visual Management to place a small credit on printed material displays. This will usually be in the form of a small logo or line of text placed towards the bottom of the artwork.

The customer also agrees to allow My Visual Management to place designs on My Visual Management’s own website for demonstration purposes and to use any designs in its own publicity and portfolios.

Intellectual property

All intellectual property rights in any items created by or provided by remains the sole property of My Visual Management to the fullest effect permitted in law. This includes, without limitation, trademarks, copyright, inventions, designs, catalogues, literature, electronic processes and any other intellectual or industrial property rights of any kind.


At My Visual Management we use our knowledge of the industry when choosing materials or products. However, throughout the industry these can change regularly, so it is essential that you check the specification of the product you have ordered before approval to be printed.

In order to avoid this problem, for a fee, samples can be supplied to be approved before completing the full order. This will delay delivery dates.

Also, as market and fashion change with time, so do our products. So, even repeat orders are subject to change.


To meet your delivery date, My Visual Management will ensure that all orders are ready for despatch with time remaining to deliver. But once the order has left our premises with the postal service or courier, then the responsibility to get the order to you on time is passed on to the delivery company, and we will not be liable for any un-delivered or late deliveries. Any delivery problems will have to be taken up with the delivery company used.

The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. My Visual Management may deliver in advance of the quoted delivery date.

All our products have different delivery dates. If a delivery date is required, it must be clearly stated when ordering once you have accepted our quote. If not, My Visual Management will not be responsible for any new delivery dates to be met. If no delivery date is given to the buyer, then the goods will be despatched within a reasonable time. Failure to give a delivery address, will delay the lead times.

Our lead time starts when the final approval has been made by the buyer.

Part delivery

If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock or printed at an earlier date.

If the goods are delivered in instalments, each delivery is deemed as a separate contract and failure of one the instalments, does not affect the whole order.

My Visual Management Signs is not liable to the buyer for any subsequent losses if late or short delivery of the goods happened beyond its reasonable control.

Damaged goods

In the unlikely event that your goods were delivered damaged or defective, the buyer must contact My Visual Management within 48 hours after receipt to report the damaged goods. Failure to do so will leave the buyer responsible for the goods.

When you receive your goods, all packages have to be checked for any noticeable damage, if you spot any damage or if it is not possible to check, then sign as “DAMAGED”.

No claim for damage and loss in transit can be considered, unless reported on the delivery note upon receipt of the goods and unless notified to the company within 48 hours after receipt of goods.

Delivery outside of UK

If your delivery address is outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.

Please note international shipments may be subject to cross-border inspections by customs authorities. This may delay the delivery date and is not the responsibility of My Visual Management. Any issues must be taken up with relative customs authorities.

Delivery outside of the UK will also incur an extra additional delivery charge, which will be quoted and shown on the quote/sales acknowledgement and Invoice.

Price of the products

All quotes are valid for a maximum of 30 days (subject to availability of the product).

My Visual Management hold the right to refuse an order if the quote window of 30 days has expired.


My Visual Management accepts most major credit/debit cards:

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

My Visual Management also accepts payment via BACS, and business cheques (clearance required).

If payment is requested from an unsolicited email address, please contact our customer service team immediately.

We only accept Pound Sterling, payment is required on collection of the order, on receipt of Invoice or within 30 days for account holders.

Net payment is due on presentation of invoice (in the case of approved accounts only) within 30 days of the end of month in which invoice was raised (unless alternative credit terms have been agreed in writing with My Visual Management).

Returned or re-presented cheques will incur an administration charge of £40.00 per validation and re-presentation.

In the event of payment not being received within these terms, My Visual Management reserves the right to charge interest at a rate of 2% over the Bank of England Base Rate, calculated daily for each day the total invoiced amount remains unpaid together with an initial administration charge of £40.00 in connection with each payment not received when due.

All work remains copyrighted to the Agency until settlement of relevant fee account.

Cancelling an order

If we receive notification from you that you wish to cancel an order, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within 30 days of your order, unless we have already produced your order.

If we have started the order which has been approved by a member of your staff, then we cannot accept responsibility for the cancellation of the order, and you will be charged the full amount of the order.

Cancellation before the order has started to be produced may be cancelled, but any artwork charges will still be charged at the full price agreed.

If non-stock items have been brought in to supply your order, which is then cancelled we cannot be held responsible for this, and so cancellation is not an option and you will be charged the full amount of the order.

Returns procedure

No goods can be returned once the order has been delivered if, artwork, quantity and product has been approved by a member of your company. If approved, then responsibility is with you, and payment is still required in full.


You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of our service at My Visual Management, or the use by any other person accessing your Personal Information.


We do not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item, and the price is incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this price.

We shall be under no obligation to fulfil an order for a product that was quoted at an incorrect price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order altogether. If you cancel and have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order.

We hold the right to refuse an order, if we believe that your order may be of an illegal or libellous nature.


We have taken every measure to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:

  • Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • Any loss of goodwill or reputation; or
  • Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions
  • Nothing in the Conditions shall exclude or limit our liability for death of personal injury resulting from our negligence or that of our servants, agents or employees.


All rights, including copyright, in the content of any of the My Visual Management web pages are owned or controlled by My Visual Management. In accessing the My Visual Management website, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the web pages for any other purpose whatsoever without the prior written permission of My Visual Management.

Supplied artwork must be a legal document that has no copyright infringements. My Visual Management are not to be held responsible for these issues. The supplier of the artwork is responsible.

Entire agreement

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what My Visual Management and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the conditions.


The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.


You shall indemnify us and keep us indemnified and hold us harmless from all liabilities, actions, claims, proceedings, losses, expenses (including reasonable legal costs and expenses), costs and damages, howsoever suffered or incurred by us in consequences of your breach or non-observance of this Agreement, or arising out of claims based upon or relating to our work for you or any claim brought against us by a third party resulting from the provision of any Services to you and your use of them.