A Tier 2 KPI board plays a vital role in connecting frontline performance with wider business objectives, ensuring alignment across teams and departments. While Tier 1 boards focus on daily tasks at the team level, Tier 2 boards bring together supervisors and managers to review key performance indicators that drive operational success. When designed and implemented effectively, they provide visibility, improve accountability, and create a structured forum for problem-solving.
Define Clear Objectives
The first step in creating a successful Tier 2 KPI board is to identify which metrics matter most. These should link directly to business goals and provide insight into areas such as safety, quality, delivery, cost, and people. Keep the selection focused—too many KPIs can dilute impact and make discussions less effective.
Standardise the Layout
Consistency is key. A well-structured Tier 2 KPI board should have clear sections for targets, current performance, and actions. Use visual management techniques such as colour coding, charts, and status indicators to make performance easy to understand at a glance. This ensures everyone in the meeting can quickly spot issues and focus on solutions.
Encourage Collaboration
A Tier 2 KPI board is not just a reporting tool—it’s a platform for engagement. Encourage team leaders and managers to contribute updates, raise concerns, and propose improvements. This fosters collaboration and ensures that performance discussions are balanced, open, and action-driven.
Link to Continuous Improvement
The value of a Tier 2 KPI board lies in how it drives change. Capture issues raised during reviews, assign owners, and track progress on the board itself. This creates a visible feedback loop that connects performance monitoring with continuous improvement activity, building momentum and sustaining results over time.
Review and Adapt
Finally, remember that a Tier 2 KPI board should evolve with the business. Review the metrics regularly and adjust the design as priorities shift. What worked six months ago may no longer reflect today’s challenges, so flexibility is crucial to keep the board relevant and effective.
Choose your own factors
Use colour as a visual tool as part of your KPIÂ board
Track key objectives and make them visual
Deliver, at a glance recognition
Examples of our Continuous Improvement boards
Continuous Improvement steps
CI Kanban board with status tickets
Short Interval Control
Continuous Improvement strategy board
QMS Overview Board
Theatre Improvement Board
CI foreign langauage board
Continuous Improvement status
Concerns Board
Complaints board
Short Interval Control
Continuous Improvement board
Short Interval Control
PDCA board
Use status circles for updates
Kaizen for KPI tracking
Line Continuous Improvement
Kanban Continuous Improvement
Dry wipe status circles
Plan Do Check Act status dial
Processes for Continuous Improvement
Kaizen for Continuous Improvement
Loss Elimination Board
Colour coding Continuous Improvement
Colour code your Plan Do Check Act
Show your targets
Plan Do Check Act Board
Continuous Improvement Process Board
Use colour for Continuous Improvement
Use colour in your 5S design
Kaizen room meeting schedule
Lean environment strategies
The PDCA cycle visually
Show Continuous Improvement visually
Plan Do Check Act status dial
Kaizen PFU boards
Errors Board
Short Interval Control Board
Kanban Continuous Improvement
PDCA cycle
Show your processes
Track daily progress
Workstream whereabouts CI
SIC status board
Track customer feedback performance
Add status dials to your 6S board
Update progress with status meters
Plan Do Check Act board
Use the Plan Do Check Act cycle
Food Production CI
KATA Improvement
Plan Do Check Act
Track targets as a department
KPI board with document holders
Practical Problem Solving board
Visual Management with status dials
Status dials with percentages
Use dry wipe status indicators
Quality Station Continuous Improvement
Our Approach
We create visual management boards everyday. As a result we have plenty of experience. We work for organisations in food production, the power industry, national rail, pharmaceuticals, education, healthcare, packaging and distribution.
Our team works with a simple idea or sketch and creates a professionally designed layout. This is then turned into a highly functional visual management board.
We offer customised options because we want to create the perfect board for you. So, here are a few examples. We can add magnetic areas or a dry-wipe finish (for use with whiteboard pens). Furthermore, you can choose Red/Green sliders or R.A.G. (Red, Amber, Green) status dials so you can quickly and visually update your board. These are just a few examples of the ways in which our boards can be tailored to meet your needs. You may also be interested in whiteboard overlays that can be used on top of an existing magnetic board.
